Zoho Quartz Is Live in Australia: Faster Zoho Support Through Screen Recording
Summary:
- Visual issue reporting is fast becoming the standard for SaaS support, as it gives support teams context that a written ticket rarely carries.
- Privacy controls applied at the point of capture allow businesses to share technical detail while keeping personal and financial information protected.
- Self-service reporting tools deliver the most value when they sit inside a clear internal support process with defined owners.
- Businesses running custom Zoho applications gain the most, because support can review both the user journey and the technical activity behind it.
Zoho has extended Screen Record by Quartz to its Australian data centre, along with its China, Japan, Saudi Arabia and Canada data centres. With this release, Zoho Quartz is available on every Zoho data centre, and Australian businesses can now report an issue to Zoho support through a short screen recording instead of a long email, a set of screenshots and a follow-up call.
With Zoho for logistics in Teams that work in Zoho Creator, Zoho CRM and other Zoho apps every day now have a simpler way to ask for help. A short recording shows support what happened on screen, and the technical data comes along with it, so there is far less back and forth. [source – Zoho]
Zoho Quartz at a Glance
Screen Record by Quartz is a privacy-focused recording tool built into Zoho apps. Users record the issue, explain it in their own voice, annotate the video, hide anything sensitive and submit it to Zoho support from one place. With consent, Quartz also gathers technical data and links it to the application’s logs, so support sees what happened behind the screen as well as on it.
| What Zoho Quartz captures | How it helps Zoho support |
|---|---|
| Screen recording | Shows the exact actions that led to the issue |
| Audio narration | Lets the user describe the expected result in their own words |
| Browser console logs | Supports debugging of client-side errors during the session |
| Environment details (screen resolution, browser, OS version) | Helps identify behaviour specific to a device or setup |
| Client-side performance metrics (DNS lookup, TCP connection time) | Helps pinpoint speed issues on the user’s side |
| IP address | Assists with region-specific troubleshooting |
Data collection starts only after the user gives consent. Zoho states that it collects only data with a direct effect on performance, and the built-in editor allows users to mask or blur any on-screen content before the recording is shared.
Advantages of Zoho Quartz for Australian Businesses
- Offices in different states. Perth runs two to three hours behind Sydney and Melbourne, so a person who spots an issue late in the day can record it and hand it over in one step. The request is ready for review the next morning, with no need for both sides to be online together.
- Field and regional operations. Site supervisors, technicians and regional staff can record directly from the Zoho mobile apps on iOS and Android. Where mobile coverage varies, the client-side performance data helps separate a slow connection from an issue in the app itself.
- Shared support arrangements. Many teams split Zoho support between an internal admin and an implementation partner. When the admin logs each recording’s ticket ID in one place, everyone can see which issues are already with Zoho and which belong to the team’s own custom apps.
- Care with personal information. Masking and blurring happen before anything leaves the business, which supports the care Australian organisations take with customer and patient data under the Privacy Act.
- Clear reports from every department. Finance, sales and operations staff can show an issue as clearly as an admin, so requests arrive complete whoever raises them.
Preparing for a Clear Recording
- A supported browser. Chrome 75, Firefox 85, Edge 80, Safari 14.5, Opera 80 and Ulaa 2 or later, plus the latest Brave. On mobile, use the latest version of a major browser.
- A planned path. Each recording runs up to five minutes, so know where the issue appears and how to reproduce it.
- A tidy screen. Close unrelated tabs and windows, especially when sharing the entire screen.
- A single browser profile. Staying in the same profile from start to finish keeps the console logs complete.
Recording and Submitting an Issue in Zoho Creator
The flow below follows Zoho Creator, and the entry point may vary slightly in other Zoho apps. The whole process usually takes only a few minutes.
Open Screen Record: Click Help at the bottom of the screen to open the Zia Help Assistant, choose Support, select Screen Record and click Proceed (the short video tour can be skipped). Click View details to review what Quartz collects, tick the consent box, click Start Recording and choose a browser tab, a window or the entire screen.
Capturing the issue: Once the timer starts, go to where the issue occurs and repeat the actions that trigger it, explaining the result you expected as you go. Keep the tab open for the full session, as reloading it starts the recording afresh. Click End Recording when finished.
Editing and protecting the video: On the Screen Record Summary screen, click Edit Recording. The editor lets you mask or blur names, emails or account numbers, highlight areas with shapes, arrows and text, add a voice-over and trim the video. Click Finish to save; the video can still be adjusted later.
Sending it to Zoho support: Add a clear subject, a short description and, if one exists, the ticket ID. After you click Submit, support reviews the recording, tests the issue and responds with a resolution.
Recording on the Zoho Creator Mobile App
In the Zoho Creator app for iOS or Android, open Settings in the bottom-right corner and choose Screen Record under Support. Give consent, tap Start Recording and allow screen and microphone access. Afterwards, you can edit the video, add a description and attach up to five files with a combined size of 25 MB.
Industry Use Cases Across Australia
- Construction: A site supervisor fills in a custom Zoho Creator inspection form on a tablet, and the form pauses at the photo upload step. They record the steps on the spot and blur the client’s project name. The recording shows the implementation team exactly which step in the workflow needs attention, so the fix goes straight to the right rule.
- Mining and resources: A mining and resources team at a regional site in Western Australia or Queensland records a production report that takes longer than usual to load. The DNS lookup and connection times captured during the session help investigators look at client-side performance first, separating site connectivity from the report’s own design.
- Professional services: An accountant at a professional services firm records an issue in the firm’s client portal, then blurs client names, ABNs and fee figures in the editor before submitting. Support sees the full portal step, and client details stay private.
- Healthcare: A clinic coordinator demonstrates an issue in an internal referral workflow using a test record, and masks any screen that shows patient details. The recording explains the workflow step clearly while patient information stays within the clinic.
Give Your Team a Smoother Zoho Experience
Tell us how your team works in Zoho today. We will shape a support-ready setup with trained users, clear reporting routines and custom apps built to grow with your business.
Talk to a Zoho Expert in AustraliaBest Practices for Useful Recordings
The most helpful recordings share a few habits that keep every submission clear and quick to act on.
- Start close to the issue. Begin on the screen just before the issue appears.
- Mask before you submit. Review every frame for customer, patient or financial details.
- Pair the video with a short note. One or two lines on the expected result help support as much as the video.
Why Xponential for Your Zoho Setup in Australia
Xponential Digital is a Zoho Premium Partner and a certified AI-enabled Zoho partner, working with businesses that run Zoho Creator, Zoho CRM, Zoho Books, Zoho People and Zoho Analytics across Australia. As a Zoho implementation partner, we shape the Zoho environment, custom apps and internal processes so your team gets full value from tools like Zoho Quartz.
- Zoho Creator depth. We build custom Creator apps, field apps and client portals, documented so support requests are easy to trace.
- AI-enabled delivery. Our certified team brings Zia and Zoho’s AI capabilities into everyday workflows.
- Support-ready rollouts. We train admins and users and prepare quick-reference guides for every department.
- End-to-end Zoho consulting services. Integrations, data migration and optimisation from one team that knows your setup.
- A verified track record. Customer stories and reviews on our Zoho partner profile show the results our clients achieve.
Conclusion
Teams that make recording part of their everyday routine build a reliable record of how their Zoho apps are used and where they can improve. Over time, that record guides smarter updates, better training and confident decisions about what to build next, turning everyday support requests into a source of insight for the whole business.
Frequently Asked Questions
Is Zoho Quartz available on the Australian data centre?
Yes. It is live on zoho.com.au and now available on every Zoho data centre.
Does Zoho Quartz collect any data before I give consent?
No. Quartz collects technical data only after you tick the consent box, and you can mask on-screen content before submitting.
Can I use Zoho Quartz in apps other than Zoho Creator?
Yes. The entry point can differ slightly, so look for Screen Record under the Help or Support option in the app you use.
How do I contact Zoho customer support in Australia?
The quickest route is the Help button inside your Zoho app, which opens the Zia Help Assistant with Support options, including Screen Record. Zoho’s official contact page also lists its regional contact details. Adding a ticket ID to a recording links it to an existing case.
Can I record an issue from a phone or tablet?
Yes. Use Screen Record under Settings in the Zoho Creator app for iOS and Android, or the latest version of a major mobile browser.
Can Xponential help our Australian team adopt Zoho Quartz across departments?
Yes. We run short training sessions, set up a simple reporting routine and share quick guides, so every department can raise clear, privacy-safe requests from the first week.
Do you support businesses in Australia that already run custom Zoho Creator apps?
Absolutely. As a Zoho Creator implementation partner, we review existing apps, improve performance, add modules and connect them with Zoho CRM, Zoho Books or third-party systems.
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